Privacy Policy for STAG

This Privacy Policy explains how Maatli Tech Private Limited ("STAG," "we," "our," or "us") collects, uses, shares, and protects information when you use the STAG mobile application and related services (the "Service"). It also explains the choices and rights available to you.
Last updated: 26 August 2026.

1. Information We Collect

We collect information that you provide directly to us and information about your use of the Service.

Personal Information You Provide:

Account Information: Name, email address, phone number, login information, and age eligibility information.
Profile Information and Uploaded Photos: Information you add to your profile, including photos you upload to represent yourself on STAG.
Profile Verification Images: Images submitted for profile verification, if you choose to complete a verification process. These are used to review eligibility, authenticity, and platform safety.
Plan and request information: Details of your visit plans and requests, including venue, date, time, status, and confirmation activity.
Chat Data: Messages and related metadata exchanged through the in-app chat, including the participants, timestamps, and information needed to deliver messages, provide support, investigate reports, and protect users.
Communications: Records of your correspondence with us and with other participants through the app.
Rewards and merchandise: Reward points, reward level activity, referral activity, redemption history, delivery addresses, order details, and delivery-status information.
Device and notification information: Device model, operating system, app version, push-notification token, and notification delivery information when you enable notifications.
Device and notification information: Device model, operating system, app version, push-notification token, and notification delivery information when you enable notifications.

Information Collected Automatically:

Usage Data: We collect data on how you interact with our Service, such as your IP address, device type, operating system, app crashes, and pages viewed.
Location Data: With your permission, we may collect precise or approximate location data to show you relevant venues and plans in your area and support location-based discovery. You can disable this through your device settings.
Camera and photo-library information: If you use profile-photo or selfie-verification features, we access the camera or selected photos only for the feature you choose. Verification images may be reviewed for authenticity, age eligibility, and safety.

2. How We Use Your Information

We use the information we collect for the following purposes:

To create, maintain, and secure your account.
To facilitate event plans and requests, including sharing the details needed for coordination.
To enable communication between participants, including delivering and moderating in-app chat messages.
To display photos you upload and to review profile verification images when you choose to submit them.
To send service-related messages, plan confirmations, updates, safety notices, and support responses.
To record reward activity, manage reward levels, process merchandise redemptions, arrange delivery, and send reward or delivery updates.
To personalize your experience and improve our Service.
To comply with legal obligations and enforce our Terms & Conditions.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

With other participants: To facilitate a request, we share the profile, venue, date, time, and coordination details needed for that request. We do not share your precise location as a public profile location.
With delivery and merchandise providers: We share the name, address, phone number, order, and delivery information needed to fulfil a merchandise redemption.
With Service Providers: We share data with trusted third parties who assist us in operating our Service, such as payment processors, cloud hosting providers, and analytics services, under strict confidentiality agreements.
For Legal Reasons: We may disclose information if required by law, such as to comply with a subpoena or similar legal process, or to protect our rights, property, or safety, or the rights of our users or the public.
Business Transfers: In connection with a merger, sale of company assets, or acquisition, user information may be transferred as a business asset.

4. Data Security

We implement industry-standard security measures designed to protect your personal information from unauthorized access, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee its absolute security.

5. Your Rights and Choices

Account Information: You can review and update your account information at any time through the app's settings.
Location: You can control our access to your location data through your device's settings.
Promotional Communications: You can opt-out of promotional emails by following the unsubscribe instructions in those emails. You cannot opt-out of essential service messages.
Account Deletion: You can start deletion from Settings in the app. You must confirm the request with the one-time code sent by STAG. Your account remains recoverable for 30 days after confirmation; after that, it is permanently removed and cannot be restored. See our Account Deletion Policy for the full process.
Notifications: You can enable or disable push notifications in your device settings. We may still send essential account, safety, or service information through the channels needed to provide the Service.
Permissions: You can manage location, camera, photo-library, and notification permissions through your device settings. Some features may not work without the relevant permission.
Notifications: You can enable or disable push notifications in your device settings. We may still send essential account or transaction information through the channels needed to provide the Service.
Permissions: You can manage location, camera, photo-library, and notification permissions through your device settings. Some features may not work without the relevant permission.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. When you delete your account, we remove or anonymize personal information that is no longer required. We may retain limited information where necessary for legal compliance, safety investigations, fraud prevention, dispute resolution, or enforcement of our agreements.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy in the app and updating the "Last Updated" date. Your continued use of the Service after any change constitutes your acceptance of the new policy.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: info@stag.org.in
Support: support@stag.org.in